Datawind Ubislate – poor service

I have purchased a Datawind Ubislate 7CZ(Aakash 4) tablet on 19th September, 2013 through Snapdeal and got it delivered on 23rd September, 2013. Within just 20 days of its usage the tablet got some issues with its camera and I took my device to the datawind’s service center S.K.Enterprice, B-4,Allied House,Inderlok at 12:30 PM on 14th October, 2013. Also, there were some issues with its Wi-Fi from day 1 and it gets laggy while the Wi-Fi is switched on, in addition to this it has a battery backup problem which is a common issue with this device. I explained all these issues to the service center and they told me to leave the tablet here and you will get back your tablet within 6-7 days. When I called them up after a week, they told me that the tablet is still not rectified yet and get back to us within another 4-5 days. Again, after 5 days when I asked for the device they told me that your device had some serious issues which we were not able to solve so, we had sent your device to our main service center and you’ll get your device within 10 days for sure. Unfortunately, this time again when I called them up they told me that your device will be shipped from our head service center after a week or so and you have to wait until that. Everytime I called up the service center they give same false commitments. Suffering all this, I got completely frustrated with the kind of service I got. The tablet itself got major issues within 20 days of its usage that even the service center wasn’t able to solve it. After that i contacted there tech support team via email (on 14th nov) and they said that they will get back to me in 10 days but it is more than 18 days and there is no response from there side

I want 10000 Rs in compensation that includes all refund of tab price, travelling charges that i did to there service center , the phone calls i did and the mental stress i suffered.

Complainant Information
name- rajvinder

One thought on “Datawind Ubislate – poor service

  1. Dear Rajvinder ,

    kindly share your contact details with us and our customer care executive will call you shortly and address your issue.

    Regards
    Datawind Innovations .

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