I HAVE TAKEN GPRS BROAD BAND SERVICE PLAN VBC 89 ON 22 11 09. ACORDING TO THAT CUSTOMER CARE CONFIRMED ME THAT USAGE OF 75 MB DURING 12 a m TO 8 a. m IS FREE PER DAY AND 90 MB USAGE DURING DAY TIME PER MONTH IS FREE.AFTER STARTING USING THIS PLAN I FOUND USAGE OF 90 MB IN TOTAL WAS GIVEN AS 90 MB STARTED REDUCING. AFTER SEVERAL COMPLAINTS TO CUSTOMER CARE THEY HAVE CONSIDERED FOR 3 DAYS MORNING (BEFORE 8 AM)USAGE FOR FREE AGAINST 75 MB. ANOTHER BLUNDER THEY HAVE DONE IS THEY HAVE REMOVED MY CONNECTION TO CUSTOMER CARE SO THAT I SHOULD NOT SPEAK TO THEM THROUGH MY PHONE. NOW IF I WANT TO SPEAK TO CUSTOMER CARE I HAVE TO USE SOME OTHERS PHONE! EVEN I COMPLAINED THIS TO THEIR CUSTOMER CARE SEVERAL TIMES BUT NOT RE INSTATED. I AM SORRY TO NOTE SUCH A BIG COMPANY AND AFRAID TO HEAR CUSTOMER COMPLAINTS. FURTHER I HAVE SEEN MANY TIMES ADVTS. COMING IN PHONE FOR UNLIMITED DOWN LOAD GPRS CONNECTION BUT WHEN ENQUIRED OVER CUSTOMER CARE THEY REPLIED STATING THAT IT HAS BEEN DISCONTINUED. IF IT IS DISCONTINUED WHY ALMOST A WEEK IT WAS APPEARING ON PHONES ALONG WITH BALANCE STATUS AFTER EACH CALL!. I DONT UNDERSTAND HOW TO APPRAISE THE AUTHORITIES OF AIRTEL AS CUSTOMER CARE STAFF DOES NOT GIVE CORRET INFORMATION ALL THE TIME.THROUGH MY PHONE I AM UNABLE TO CONTACT AS AS IT DOES NOT GO TO CUSTOMER CELL, BEFORE THAT ITSELF VOICE COMES THANK YOU FOR CALLING AIRTEL.AS A LAST RESORT I HAVE TO APROACH THEIR MAIN OFFICE PERSONNALY