Shopclues – order one product received another product

have purchased a shoe of size 9 from their website. But they give me size of 5.I contact with customer care. After a long follow up they replied that i have given order of size 5 thats why they have send me shoe of size 5. They are unable to refund/Replacement of my shoes.

Please take proper action against them They are cheater. Please band this website. This is not first time. They always cheat with customer. They send dublicate product to customer. I want full refund for my product. And take back to the product.

Complainant Information
name- santuhatui

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