FUTURE GROUP EZONE TAKES TO CHEATING PEOPLE. I PAID MONEY FOR MY PRODUCT BUT THE PRODUCT IS NOT DELIVERED TO ME, INSPITE OF 1 AND HALF MONTH PASSING BY.

You replied to my earlier complaint on April 26, 2010. Today is May 08, 2010. How long will you take to solve my matter??? In your previous reply, as mentioned below, you had stated that you had forwarded my issue to the Management at Ezone, assuring me to rest assured that my matter will be looked in with utmost care and attention. Is this the type of attention and care you and your organisation take?? That inspite of a month and more since I paid my money to get an electrical appliance, I have neither got it delivered at my place, neither I am receiving any responses to my complaint lodged in this regards. At present the case stands as below:

MUKUND DESAI VISITS THE EZONE SHOWROOM AT SURAT TO PURCHASE A ELECTRIC GRINDER. THE SHOW ROOM MANAGER AND OFFICERS COLLECTS THE CASH FOR THE SAID PRODUCT PROMISING MUKUND DESAI TO DELIVER AT HOME DELIVERY, AFTER TAKING HOME DELIVERY CHARGES. MUKUND DESAI PAYS FOR THE PRODUCT AND FOR THE HOME DELIVERY CHARGES AND HE IS NOT DELIVERED THE PRODUCT INSPITE OF A MONTH AND MORE PASSING BY. MUKUND DESAI, AN SENIOR CITIZEN CHEATED BY THE CORPORATE GROUP OF EZONE. A CUSTOMER PAYS UP FOR THE PRODUCT AND FOR HOME DELIVERY CHARGES BUT IS YET TO RECEIVE HIS APPLIANCES. ON APPROACHING HIGHER COMPANY AUTHORITIES, THE AUTHORITIES LACKS INTEREST AND FAILS TO SOLVE THE COMPLAINT. EZONE SHOWROOMS IN BIG CITIES CHEATING CONSUMERS BY TAKING MONEY AND NOT DELIVERING THE PRODUCTS INSPITE OF A MONTH PASSING BY.

I AM SURE THIS WILL BE A GOOD ARTICLE IN LEADING NEWS DAILY AS YOUR COMPANY HAS STARTED THIS NEW WHITE COLLAR BUSINESS BY OPENING NEW SHOWROOMS IN BIG CITIES AND LURING PEOPLE TO PURCHASE PRODUCTS FROM YOUR SHOWROOMS AND TAKING MONEY FROM CUSTOMERS TO DELIVER AT HOME DELIVERY AND THEN SIPPHONS OFF THE MONEY BY NOT SENDING THE PRODUCTS AND REPLYING TO COMPLAINTS THEREAFTER.

MUKUND DESAI
09099588444

> Date: Mon, 26 Apr 2010 13:48:46 -0500
> From: feedback@ezoneindia.com
> To: mukunddesai@hotmail.com
> Subject: Re: INEFFICIENT, UNFAIR TRADE PRACTISE AND SUB STANDARD SERVICES…Cash Memo Number is : #T2 / 4776, dated 14/04/2010, TIN NO. 24074301136, and the Item code is: 205000001911839
>
> Dear Customer,
>
> Thank you for your valuable patronage and for interest shown towards
> ezone. We at ezone express our gratitude to you, for taking time out and
> writing to us. Your satisfaction is key to our success and we will
> strive to give you the best service at all times.
>
> We sincerely apologize for the inconvenience caused. We are forwarding
> this issue to the Management at Ezone, rest assured that your matter
> will be looked
> in with utmost care and attention.Once again we thank you for your
> interest. It has been a great pleasure serving you.
>
> Best Regards,
> Ezone Support Team
>
> Mukund Desai wrote:
> >
> > *FROM*
> >
> > *MUKUND DESAI*
> >
> > *KASBAWADI*
> >
> > *RAILWAY LINES*
> >
> > *GANDEVI*
> >
> > *GUJARAT STATE*
> >
> > **
> > *Date: April 26, 2010*
> > **
> > *To,*
> > *The Senior Management Officer*
> > *E ZONE INDIA*
> > *FUTURE GROUP*
> > *INDIA*
> > **
> > *Sir/Madam,*
> > *I write to register my complaint and protest, for the unfair trade
> > practise and sub standard services offered by your company in general
> > and your Surat branch in particular. I visited your showroom at ISCON
> > MALL, Surat, on April 14, 2010. I wanted to purchase a mixer grinder.
> > A unit of the same of Koryo Mixer Grinder was kept on display at the
> > showroom. I asked your sales person to process the billing as I was
> > interested in purchasing the same. I was informed that the unit kept
> > there was not functioning and that it had some defects. I was assured
> > that I would be sent a new one at my residence. Since I stay at
> > Billimora, 60 Kms from Surat, I was told to pay the Courier charges of
> > Rs 150/ towards the home delivery charges. Today is April 26, 2010.
> > The said order has yet not been sent to me. My Cash Memo Number is :
> > #T2 / 4776, dated 14/04/2010, TIN NO. 24074301136, and the Item code
> > is: 205000001911839, and the charges of the same paid by me is 1349/.
> > The cash memo has my name and address with my contact number printed
> > on it. Your company officials have no simple courtesy to inform my the
> > status of my order. The entire process and treatment meted out to me
> > has coused immense inconvenience and mental agony to me. The options
> > of appraoching higher competent authorities remains open, if I do not
> > get an satisfactorily service on sending this mail. It is high time,
> > the customer is treated in accordance with the guidelines laid down as
> > per to the norms laid down.*
> > **
> > *Thanking you*
> > **
> > *MUKUND DESAI*
> > *GANDEVI*
> > *09099588444*
> >
> > Invest your money wisely post Budget Sign up now.
> >
>

From: mukunddesai@hotmail.com
To: kishore.biyani@futuregroup.in
Subject: INEFFICIENT, UNFAIR TRADE PRACTISE AND SUB STANDARD SERVICES…Cash Memo Number is : #T2 / 4776, dated 14/04/2010, TIN NO. 24074301136, and the Item code is: 205000001911839
Date: Wed, 5 May 2010 11:32:58 +0530

From: mukunddesai@hotmail.com
To: feedback@ezoneindia.com
Subject: RE: INEFFICIENT, UNFAIR TRADE PRACTISE AND SUB STANDARD SERVICES…Cash Memo Number is : #T2 / 4776, dated 14/04/2010, TIN NO. 24074301136, and the Item code is: 205000001911839
Date: Thu, 29 Apr 2010 11:24:56 +0530

My Cash Memo Number Number: #T2 / 4776, dated 14/04/2010, TIN NO. 24074301136, and Item code: 205000001911839

Namaskar!!
I am yet to receive a written explanation from your office, for my complaint registered. Your lukewarm response towards such mismanagement proves and substantiates that your company in indulging in UNFAIR TRADE PRACTICE. It makes me wonder, that your company is taking money from the customers and using those funds for its own purposes before actually delivering the selected goods. I am sure, there will be can of worms, on approaching higher competent authorities at the Statutory levels at Government appointed bodies. I am also, planning to write to the Ministry of Commerce, Govt. of India, New Delhi, who is actually permitting such corporates to perform business in the country. This is how you treat senior citizens of the country? I am a senior citizen, and had travelled all the way to Surat, 60 kms in this scorching heat to purchase a household product. I am ill treated in the showroom, by none other but the Senior most officer. I am told to pay up the home delivery charges, which I readily paid, and yet I am not delivered the product for which I have paid my hard earned money. Non reply to my mail, within a moderate time period, shall actually allow me to bring this in media galore, for which the company as a whole shall be responsible.

Do you think, I must conclude my letter with a THANK YOU, after so much of humiliation and insult meted out to me after paying money? My conscience does not allow me to do so;

MUKUND DESAI
SENIOR CITIZEN CHEATED BY A CORPORATE COMPANY IN MY OWN NATION
GANDEVI
09099588444
_____________________________________________________________________________________________________________________

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From: mukunddesai@hotmail.com
To: contact@futuregroup.in
Subject: INEFFICIENT, UNFAIR TRADE PRACTISE AND SUB STANDARD SERVICES…Cash Memo Number is : #T2 / 4776, dated 14/04/2010, TIN NO. 24074301136, and the Item code is: 205000001911839
Date: Wed, 5 May 2010 11:31:10 +0530

My Cash Memo Number Number: #T2 / 4776, dated 14/04/2010, TIN NO. 24074301136, and Item code: 205000001911839

Do you think, I must conclude my letter with a THANK YOU, after so much of humiliation and insult meted out to me after paying money? My conscience does not allow me to do so;

Complaint Box India

India Consumer Complaints, Disputes and Grievance Redressal Forum

FUTURE GROUP EZONE TAKES TO CHEATING PEOPLE. I PAID MONEY FOR MY PRODUCT BUT THE PRODUCT IS NOT DELIVERED TO ME, INSPITE OF 1 AND HALF MONTH PASSING BY.

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