On dated 20th May, 2014 I purchased blackberry Z10 from Amazon dot in. Issue was in starting, once it was discharged or low battery it didn’t restart. After facing issues continuously on 12th July I sent my phone for repair from authorized blackberry service center. But still I haven’t received my phone as I submitted it for fixes on 12 July 2014 to service center. And also now they are not picking up call. I am continuously trying on mobile number as given by service center authorized person to its higher concerning person in HCL. Blackberry Z10 this is what the quality product blackberry is giving to his customers. I contacted some of the guys in my contact list who purchased recently Z10. 10 out of 10 products are faulty products. I used my phone only for 10 days hardly and phone stopped working. I bought blackberry Z10 to use it not to submit it for the 3 months in service center. Phone was not working, not because of me it’s because of blackberry. What quality product they are giving to customers. Blackberry is keeping phone for the 3 months as of now. I wasted my money totally here. And now I am totally blocked due to money I have already spent. Now neither I can buy a new phone nor am I able to use Z10 phone which I purchased earlier. When I call to service center they are not picking up the phone. I got to know people who given phone in May June may get delivery in next week. Its more than three months. It’s very unprofessional that blackberry customer service guys stopped responding. This is my worst customer service experience ever. Blackberry process is too week/slow to resolve the problems. What will be the company doing to compensate for this entire mess which has happened after buying this faulty handset? I am in contact with both local company (HCL) who is providing service to BlackBerry in India bbcare at hcl dot com and with the BlackBerry at help at blackberry dot com. Both of the representatives are wasting time. Nobody is doing work to give me satisfactory answer. What they are demanding the more time which I not have. Please do not buy BlackBerry products until they take a solid stand to improve in their service. September 18, 2014 at 9:56 AM Now this is current scenario its more than 10 days even help at blackberry.com not in a position to tell when handset will deliver and whats the status at their end? HCL representative at bbcare athcl.com with whom i am communicating is now not responding. Service center representative whom i handover the handset was saying it will take another 15-20 days. But i am not sure because he is continuously saying this from day 1. And i am sure this is happening not only with me. This is with everyone.

I need my full amount refund (cost of phone+ my loss)

Email Id: anshuljindal84@gmail