I have bought a data card from Aircel 7278878625 with an initial offer of 6gb free 3G data usage in the next 3 months. 2gb per month. The connection got activated on the 6th of June 2013 and I was informed that 3G too got activated. But my speed was never more than 2-4 kbps. This was much less than the promised 3-7.2 mbps. I called up the customer care and complained about speed vide complaint number 1 – 12995397451. Days passed by and nothing happened. So I visited the nearest Aircel Store at Dum Dum Road, near Motijheel with my Micromax dongle and laptop. There they tested my settings and my dongle and said everything was ok but the speed is slow. Then they tried my SIM card with an Aircel dongle with same results. The supervisor Mr. Saw then mailed to their authority about this issue. After 4-5 days I received a call from the Aircel Tech-Team and they wanted me to change the settings which I did according to their instructions over the phone. Nothing happened. My speed was as slow as it was. Today I called up the customer care to learn that my complaint has been resolved and there is a problem with my dongle. This is utter bogus. I can use other service provider’s SIM cards with desired results. Moreover if there is a problem with my dongle then why didn’t my SIM work with Aircel dongle? When I informed this fact to the customer care executive he asked me to change the SIM (as if either my dongle or my SIM is not working, so it is the consumer’s duty to figure it out and then change it) and also informed me that Aircel has got more than 4 crore customers, it is not possible to inform everybody of their complaint status. The customer has to find it out themselves by calling up the customer care.

Now my questions are: 1: Aircel took money from me to provide service. Where is the service?? If they cannot provide me the service then they will have to pay me my money back. 2: Almost half of a month has already gone down the drain. When can I expect the service to get back to normal if at all?? And how will Aircel adjust the time I have lost due to their negligence?? 3: I am harassed by all the customer staffs of Aircel. Is this the way a service provider should work or behave with a consumer?

Complainant Information
name- avijitpro