The Aircel 3G services have proved to be quite menacing for me. Quite contrary to their claims, I have had to suffer humiliation at two levels: at the level of the problem in internet connectivity, which I shall explain here, and at the level of customer grievance redress al. On December 16, 2013 I registered a complaint on-line based on the following facts. I had recharged my 3G connection with an amount of Rs. 199 whereas I expected that I would be provided with at least 1GB of data usage. However, what happened was quite contrary to this. The data pack got exhausted within seconds of use, which is radically different from my earlier experience with the company’s service. When I tried complaining through the phone numbers provided on the portal, my complaint was not registered on trivial grounds such as the huge traffic on complaint portal. I was not even provided a complaint number.However, when I e-mailed my grievance, the company’s explanation was such that they expected me to keep track of all minute and trivial changes that they may make in their services. And being well versed with the law of the land and the Consumer Protection Act, I am quite convinced that as a consumer, it is not my duty to be aware of each and every minute change that the company may make in its services.

1. As a foremost remedy, I urge the company to credit back my spent amount of Rs. 199 into my account the details of which I am sending hereunder. I am so upset of this attitude of the company towards the consumer that I have decided to rethink on my continuing with Aircel services of any kind. 2. I also wish to ask for reasonable amount of monetary compensation for the agony I have faced due to disruption in my routine internet tasks.

Complainant Information
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