I have two complaints a. Service Quality b. Lack of Information in Airtel Bill for Broad Band. I raised a request to check the Broad Band Signal Strength and transfer the modem from Room to Hall. However, the Service Request is being closed without any knowledge of the consumer. The issue of connection is existing since Jun 18th. I have spoken to two esclation managers and multiple times (approx 6 times) to customer care team. Whenever I call them they say a. Customer Not available at house, the door is locked from Inside. However, we all are inside the house and no one rang the house bell. This happen at 7pm when everyone was at home. b. The service team updates in log saying there is no connection problem, everything working fine and close tickets. c. Consumer complaints raised are as below. 46921476,47123296, 47137578 46909418,46930842,46990338, 47115676, 47140440 — Ticket. All rest were closed. Since airtel has not fixed my connection issue Im unable to perform work and resulted in heavy losses to my job. Im mentally stressed and tortured by AIRTEL service team. They charge heavy but with poor service. We customers are taken for ride and sometimes we have incorrect billign and other charges. The BILL PROVIDED BY AIRTEL doesnt have the USAGE of data for the billing period. When we call customer care they only provide current usage which is of no use. I need USAGE information i.e., howmuch GB of data has been used during the billing cycle atleast in total so that customer is aware of how much usage and wat is apprioirate charge. Customer has to struggle to obtain services from the Company.

1. Billing should have all details especially Broad Band Usage for the current billing cycle. No need a detailed statement, atleast summary by Date. 2. Service REquest should be handled properly and confirmation should be obtained before closure of request. 3. The log of service request should be available for customer to review and raise complaints.