I would like to draw your kind attention towards unauthorised SIM swap for my mobile no. 9818881734 between 01:00 PM to 04:50 PM on 27-06. During this time period,there were two fraudulent transactions from my ICICI Bank A/C No. 003101500686 – causing me a loss of Rs.05(Five ) Lacs. A)On 27th of June 2013 at around 01:00 PM my mobile stopped working , display on the screen was “ SIM not sensing “ I thought this as normal wear & tear problem , switched off the mobile , took out the SIM , reinserted and switched on the mobile – but the problem continued. B) After finishing my lunch, contacted Airtel Customer care at 02:35 PM regarding this SIM problem from my friend mobile no. 9810200746. To my surprise , they informed me that request came from some person for SIM problem and AIRTEL activated another SIM to my mobile . I got angry and argued that I didnot register any such complaint. They registered a complaint . C)As the problem of SIM was continuing – I reached nearest AIRTEL customer service center at Sect 25 , NOIDA. They re-confirmed that ” my mobile 9818881734 had been attached to some other SIM. “ . On production of my original identity proof – they issued another SIM to my no. and then my mobile started functioning. D)On 29-06-2013 , I was shocked to know from ICICI bank – that two transactions totalling Rs. 05 ( Five ) Lacs was done on 27-06 . The first transaction was done at 03: 58 PM of Rs. 03 ( Three ) Lacs to Naveen Kumar The second transaction was done at 04:258 PM of Rs. 02 ( Two ) Lacs to Shyambir Singh This is pertinent to note that as a part of the internet money transfer procedure , ICICI bank sent OTP ( one time password ) after request of money transfer to my registered mobile no. with bank ( i.e 9818881734 ) . Only after entry of this OTP in the internet , money transfer was effected . ICICI Bank also confirmed that they sent OTP ( one time password ) through SMS at 02:53 PM and 03:51 PM – for the above mentioned two transactions respectively. ICICI Bank also confirmed – that they had sent system generated SMS immediately after each of these two transactions , intimating the amount debited from my ICICI Bank A/C. I did not receive any SMS of these OTP , as SIM in my Handset was not working – and my mobile no. 9818881734 was attached to some other SIM. Neither I was aware of these two transactions . nor I know any such person named Naveen Kumar and Shyambir Singh. E)I lodged an FIR no. 366 next day ( i.e 30-06 ) at Sect 24 Police Station NOIDA for these two fraudulent transactions . F) I also lodged complaint to AIRTEL at appellate.del @ in.airtel.com G) After a long silence from AIRTEL , they called me on 6th July at around 05:00 PM ( from no. 9971113830 and 9560041828 ) to interact on this subject. The information transpired from their conversation was a rude jolt to me , which are as follows i) They got a call from some unidentified no. 9312913660 ( a De

I want AIRTEL to compensate me for the loss of 05 ( Five ) Lacs INR through Fraudulent transaction , plus Rs. 01 ( one ) Lac for the harrasment , mental torture and dammage to my professional working ( due to the mental trauma myself and my family is subjected to.

Complainant Information
name- dasbabu3