I order a book through online window of which payment is also made via order no.ID: 113686 and payment transaction id CCA13HAZH667 on 9th Aug 2013 till the date i have not received the book or money i have mailed them and also call them but they are not picking the phone

Refund of the order money or Delivery of the book.Also 10,000 Rs as compensation for not full fillment of the procedure and harassment of the customer

Complainant Information
name- caakashgupta