1. With due respect and profound regards
> I would like to draw your kind attention to the following
> lines for your perusal and information and an early action
> please. At last I forced to approach you without finding any solution since last one months. I, Shri Subodh Kumar Dey had purchased
> a Sony Ericsson C510 mobile phone from The Mobile Store,
> Kankurgachi branch, Kolkata on 02 Jan 2010. My set’s IMEI
> Number is 35400803-997007-9 and S/N Number is BX9012EPTD.
> After purchasing this set I had faced several problems. On
> 04 Jan 2010 I observed that the set is automatically turned
> off even though it was not switched off after using of 5-6
> hours .Thereafter I was contacted to Sony Ericsson Help Line
> number and told them regarding this problem and accordingly
> they had suggest me to show the set to the nearest Sony
> Ericsson Service Centre. After which I had gone to the
> nearest service centre situated at Vivekananda Road in the
> North Kolkata (Contact person Mr. Manav, number is
> 9831255787 and told him the problem. They told me that it is
> a software problem and it is required to upgrade software.
> At that time they had registered my set vide their work
> order number SE310BMM10048 dated 06 Jan 2010. Thereafter
> they upgrade the software to my phone and after that I am
> now facing an another problem which is that whenever I
> connect the phone through USB cable to my computer the only
> phone mode is showing and other three modes, viz Media
> Transfer Mode, Print Mode and Mass Storage Mode is not
> showing. However, before upgrading the software the all four
> modes were shown, whenever I connect the USB cable to my
> computer and they asked me to choose the mode. In this
> regard it is intimated that I had downloaded the Sony
> Ericsson PC Suite from internet and installed it to my
> computer.
>
> 3. After facing this problem I once again
> contact that service centre and told them regarding this
> problem they told me once again to come. Then yesterday on
> 07 Jan 2010 I came to the service centre at Vivekananda
> Road, North Kolkata but unfortunately they failed to solve
> the problem. Thereafter due to exigency of service, I was
> transferred to New Delhi at my Headquarters, and that time
> it was not possible to further contact them. Now I am come
> back to Kolkata but from 01 Aug 10 I had faced an
> another problem which is, no network in my handset , no bar
> indication and set is automatically transferred to Emergency
> Calls only and each and every after 1 min / 2 min the call
> was automatically cut off and my cyber- shot camera is
> showing only 3 megapixel, whereas at the time it was
> purchased it was showing 3.2 mega pixel camera.
> Thereafter I had gone to RT Outsourcing Company Ltd,
> situated at 2 Ripon Street,, opp at CMC Building on 09 Aug
> 10. They had
> registered my complain vide their work order number
> SE310KRS13845 dt 09 Aug 10. After few days whenever I was
> asked them to intimate the status of the set, they had
> replied that the set is forwarded to RIS Chennai for
> changing its motherboard. And unfortunately I would like to
> inform you that after passing almost one months they hand over my phone on 03 Sep 10 after replacing my original pcb board. However the same problem alongwith another problem for automatically one off have come now and my phone facial i.e screen of my phone have been damaged. Sir i have been cheated by Sony Ericsson since at the time the phone purchased it was written in the phone that the phone contains 3.2 mega pixel camera but originally it is showing 3 mega pixel camera.. Sir, I am working in Indian Army and it is not
> possible for me to come daily to resolve this problem and
> this service is not expected from a company like Sony
> Ericsson. Sir this is, I feel one of the nastiest service
> for any company like Sony Ericsson. I had purchased this set
> by Rs. 9249/- and I am facing the problem continuously since
> purchasing the set. Sir please try to understood my crisis.
>
> Sir, I forced to approach you to kindly look into the
> matter and get a positive feedback at an early time for
> which I will be remain grateful. May I also request your
> personal indulgence to look into this matter so that I can
> get a new set of this similar kind.
4. An early reply to my query will be
> highly solicited.
>
>
>
>
> Dated : 04 Sep 10
>
>
> Address :
> Kolkata – 18/A, Biswas Nursery Lane
> PO- K G Bose Sarani
> Kolkata – 700 085
>
>
> Sd/-
> Phone Number : 9051451174
> (Subodh Kumar Dey)
>
>
> 9051055327
>
> E-mail : sudipdy@yahoo.com