Hello I had booked a return flight ticket for 4 passengers through Cleartip on Indigo. I had to cancel one passenger few days before the date of travel. I checked fare rules as well as FAQs on cleartrip site and it stated Rs 250 cancellation fee for cancelling online and Rs 500 fee for cancelling thru customer service. Therefore I cancelled my booking directly with Indigo to save on cleartrip cancellation fee. However, when I did not get my refund, I wrote to cleartrip and they paid the refund after cancelling Rs 1000 over and above what airline had refunded. I find this completely unacceptable and have written many emails to Cleartrip without any resolution. Appreciate any help on this front.

Email Id: dnevatia@yahoo.com