I had booked an air ticket for my father who is a senior citizen, from Ahmedabad to Hyderabad by IT 3727. The date of travel was 19/10/09 and the ticket was booked by me on 10/08/09 at a cost of Rs.3479/-. On 17/10/09 night at 20:55 hrs we got an SMS from Kingfisher Airlines stating that the above flight has been cancelled.

The above last minute cancellation of the flight created lot of mental stress to my father who had to reach Hyderabad on 19/10 to attend to some family exigencies. He also did not have enough cash and was not carrying a credit card to book alternate flights which were all very expensive. After several STD calls he managed to get an alternate booking done through one of our relatives located in Mumbai. The booking was done on Spicejet SG397 at a cost of Rs.6683/- (since it was a last minute booking he had to suffer a loss of Rs.3204/-).

I had sent an email to guestcare@flykingfisher.com requesting for a compensation of Rs.20000/- for the losses suffered and also the mental agony my father had to go through due to the last minute cancellation of a flight

I have now received a response from the guestcare wherein they have expressed their inability to agree to my request for compensation.

I would appreciate the assistance of consumer grievance redressal forum in resolving this issue.

Thanking you,
Girija Hariharan