We were called at Country Club Office on account of giving us free vouchers for holidays and we were cheated of Rs.1,33,000/- by Ms. Ratna and Mr. Ankit by pushing us for some Country Club Membership while we rejected the idea time and again, they took our Credit Card inside their office on pretext of checking the available schemes and they came back with two charge slips of Rs.3,000/- and Rs.1,30,000/- and announced us a members and everybody started clapping that created such a psychological pressure that I signed slips without even discussing/ understanding and assessing this option. They also mentioned we should be excited about it and they will charge us in 12 installments. A joining kit was brought by Mr. Ankit which he denied handing over inside the hall, he congratulated us outside the gate and handed us over the envelop. Completely shocked of the situation, we husband reached home, we started reading through what we were sold on the internet and realized it is a fraud and there is no fixed price (they charge basis the financial status). I immediately went and check the content of the envelop and I was absolutely shaken to see it had two brochures of some plot scheme, a calendar of year 2013 and my charge slips, not even bill for such a huge transaction. I immediately called up HDFC and requested them to not credit the transactions to the vendor as they are in dispute and I was forcefully sold this service without even proper explanation. They asked me to fill the transaction dispute form, which I did and sent to the bank the same very night. We also sent an e-mail to Ms. Ratna explaining we will like to cancel the same. We called Ratna next morning and requested cancellation and she disconnected the phone saying set of documents you signed mentioned it is non-cancellable. Several calls, SMSs and E-Mails to Ratna, Country Club Customer Care and HDFC bank has been futile because HDFC Expects us to get a cancellation note from Country Club to process reversal.

I request court’s help to get cancellation of this so called membership and refund of my money of Rs.1,33,000/- with interested of 10% from day one till the date of refund reflecting my bank account. Rs.50,000/- @ per month for the effort and cost of causing stress, frustration and impact to mine and my husband’s health due to this whole process of inhuman behavior. Mine and my husband’s credit ratings should remain intact. The company named Country Club should be blacklisted on account of doing such frauds under ‘Unfair Trade Practices’ as highlighted in Consumer Protection Act so that valuable time of honourable courts be invested in other good works for society. No company should be allowed to practice any unethical/ ethical sales process without a cancellation right. Bank’s should immediately start respecting customer’s concern of disputed transactions when they are pushed to sign or are miss sold such fraud schemes. Country Club should be fined as the Honorable Court deems appropriate for their misconduct in the business and that money should be donated to some NGO which works for the well being of society.

Complainant Information
name- Deepa