I have been a member of a gym since the 1st week of March 2010.
When I was given the membership by Unmesh, I was given 3 options that I could choose from, i.e., Annual, 6 monthly and monthly.
Since I had a lower back problem, I did not know if I would be able to continue for a year and hence told Unmesh the same and took the monthly payment option. I was told that if I face any problem I could discontinue at any time.
In the last almost 6 months of being regular in the gym, I have lost only a few kilos of weight. On contacting any trainer, I have been told that they had been observing me doing exercises incorrectly!! One of them refused to help with a diet plan because the trainer was afraid that I might tell this to someone and management would not like the fact that I am getting help without paying extra for Personal Trainings!!
After knowing this, I decided to leave the gym because I was told at the time of membership that I would get continuous support from trainers in terms of diet and regime but no one is willing to help until I pay huge amount for Personal training.
There were many other complaints like shower room lockers damaged, Gym equipment damaged, Steam not working etc which I complained about, to the manager.
Since nothing changed, I decided to quit the gym and went to the Lady manager on 20th Aug 2010, asking them to stop my next payment which was to be auto debited from my credit card.
To my utter surprise, I was told that I am liable to Rs4500 as cancellation charges!! There is no form or document on which I had signed that stated that I am liable to pay anything on leaving the gym. In fact I was told by Unmesh that I could leave it whenever I feel any discomfort continuing.
While all this was going on, another manager who called himself Shams came over there and since they could not produce any document signed by me stating any cancellation charges due on me, he said that he would get back to me the next day after speaking to his manager.
I have not received any communication from anyone till now for the cancellation of my membership with the gym.
The details of the gym are:
Ministry of Fitness
409, IVth Floor, ABW Tower,
IIfco Chowk, Gurgaon – 122001
Phone: 0124-414-1234
Email: info@ministryoffitness.in
Website: http://www.ministryoffitness.in
Please look into this at the earliest. The gym had taken details of my credit card and the next payment is due anytime after 26th but since I have left the gym now, I should not be paying anything to them.
Regards
Shamjit alias Shama