I Booked Sony XPERIA L – 8GB – Black Smart Phone on 10th Oct 2013 from Ebay after full online payment of RS.14,555 through PaisaPay ID: 34777088212 Received wrong product Sony XPERIA L – 8GB – White Smart Phone on 22nd Oct 2013 after a long wait & queries. This was promptly brought to the notice of eBay by email as well as on phone. Till date have not received refund or correct exchange unit from the side of ebay. Also in their INVOICE and BILL they mentioned that the phone is “Sony XPERIA L – 8GB – Black Smart Phone”. On 24th oct around 6.30Pm the seller ELECTRO VISION make a call with me, and ask about the problem, i clearly talked them about my concern, but they told me that they have only the stock of WHITE and RED phones,(but in their detailed item info they mentioned the color is BLACK, i pined a screenshoot with this)i said, Ok then i will send the phone back and you please refund me, but they forward a condition that they take the phone back only if the seal doesn’t broken, sir while i removing the outer jacket of ebay i saw that the seal of the MOBILE CASE was broken,they must broke the seal of mobile case because then only they can check the Quantity(mobile,charger,battery etc). so they know that those condition could not be possible. i told them about this then they said me a lie that “before sending the mobile from their end they clearly called ME for the sake of color preference but I told that no problem you can send the white color so only they dispatched the white color mobile” but sir this is a false statement from their side, they didn’t make a call with me for the confirmation of COLOR. Sir if may be, they make a call to me for confirmation i said No to WHITE, because i purchased this phone for my FRIEND’s papa, he want a black colored one, because he said that astrological his lucky color is BLACK, that’s why he came to me for a black mobile, i suggest ebay, he then say ok and buy it, but they cheated me, in front of my friend’s papa now i am going to be a cheater because of this ELECTRO-VISION. from the side of ebay, there is no response till this date. Sir i need justice i need to refund him. DATE: 27 oct 2013
I Booked Sony XPERIA L – 8GB – Black Smart Phone on 10th Oct 2013 from Ebay after full online payment of RS.14,555 through PaisaPay ID: 34777088212 Received wrong product Sony XPERIA L – 8GB – White Smart Phone on 22nd Oct 2013 after a long wait & queries. This was promptly brought to the notice of eBay by email as well as on phone. Till date have not received refund or correct exchange unit from the side of ebay. Also in their INVOICE and BILL they mentioned that the phone is “Sony XPERIA L – 8GB – Black Smart Phone”. On 24th oct around 6.30Pm the seller ELECTRO VISION make a call with me, and ask about the problem, i clearly talked them about my concern, but they told me that they have only the stock of WHITE and RED phones,(but in their detailed item info they mentioned the color is BLACK, i pined a screenshoot with this)i said, Ok then i will send the phone back and you please refund me, but they forward a condition that they take the phone back only if the seal doesn’t broken, sir while i removing the outer jacket of ebay i saw that the seal of the MOBILE CASE was broken,they must broke the seal of mobile case because then only they can check the Quantity(mobile,charger,battery etc). so they know that those condition could not be possible. i told them about this then they said me a lie that “before sending the mobile from their end they clearly called ME for the sake of color preference but I told that no problem you can send the white color so only they dispatched the white color mobile” but sir this is a false statement from their side, they didn’t make a call with me for the confirmation of COLOR. Sir if may be, they make a call to me for confirmation i said No to WHITE, because i purchased this phone for my FRIEND’s papa, he want a black colored one, because he said that astrological his lucky color is BLACK, that’s why he came to me for a black mobile, i suggest ebay, he then say ok and buy it, but they cheated me, in front of my friend’s papa now i am going to be a cheater because of this ELECTRO-VISION. from the side of ebay, there is no response till this date. Sir i need justice i need to refund him. DATE: 27 oct 2013
Sir, i need refund, because i said them that i will send back you the phone and you refund me, but they forward a condition that they take the phone back only if the seal doesn’t broken, sir while i removing the outer jacket of ebay i saw that the seal of the MOBILE CASE was broken,they must broke the seal of mobile case because then only they can check the Quantity(mobile,charger,battery etc). so they know that those condition could not be possible. so that way is not possible. i need my money back, Sir please help me from this cheaters
Complainant Information
name- ashikwantsu