I had booked return flight from Ranchi-Mumbai on Go Air for travel on 2nd and 4th of January ( PNR 0TOCH6) but due to some reasons I had cancelled this ticket on 30 Dec-13. I was told that refund would come in 7-8 working days. It has been 24 working days since then and I have not received any intimation nor the refund amount credit back to my credit card ending in 1781. I had called the customer care on 4th January and was told that it would be done in next 3-4 days.I again called on 19th Jan and 21st janu for the status and I was told that it will be processed soon. I have also written mails to the refunds team, Nodal officer but didn’t get any response on them. I also tried to contact them on their facebook page. Still the refund is not done.

I want my money to be credited into my credit card account ASAP as well as written apology for causing me inconvenience. If this continues for longer this can go worse.

Complainant Information
name- chandan