To whom it may concern.
Dear Sir/Madam,

I Saloni Arora, a regular customer of Idea Postpaid with mobile number 9718691010 is using Idea from more than 3-4 months. Few days ago I decided to activate GPRS 98 plan on my number. I searched the procedure for activation on internet and got a page on idea official site that to activate IDEA GPRS 98 pack I have to sms ACT2GM1GB to 12345. After I done the same I got a reply from Idea which says that its an invalid keyword and I have to send ….. these keywords(I dont remember that) for activating the same. When I did the same confirmation message was delivered to my phone that the service will activate in this much time. After a particular time the service is activated and I started using internet. Now when I receive the bill then I shocked to know that my internet usage charges are more than 1200Rs.I also attached the image having printshot of the same keyword of activation. Now I want to say that its a mistake ofIDEA network not mine. So I am not going to pay this GPRS amount(Rs 1200 something). I request to IDEA cellular to deduct this from my current bill or finally I have to file a case in Consumer Court. So please provide weber in my current outstanding amount so that I can continue using the service. Thanks Saloni Arora Contact Person: Ashish Singla Contact Number: 9313514351 Contact Email: ashish.insan @ gmail

Complainant Information
name- ashishinsan