Dear Sir/MAM, I, undersigned have procured two subscriptions (Primary & Add-on), I have remunerated advance annual subscription for both connections till Sept 2013`, and been only using one subscription since 25.04.2013` due to fault in one of S.T.B… (Primary) Primary Subscription: – When S.T.B. was been collected by your representative it was working, the only issue was channels were not been able to be tunned. Nevertheless, when given back, it’s totally a dead box (S.T.B.), and now for the same been pose to paid ? 600/- (Rs. Six hundred- Only) towards repair charges, THIS IS NOT THE FIRST TIME (Kindly refer beneath tabulation), in past also been paying Rs. 200 – Rs. 500 for repairs (payment receipt(s) for same never raise nor been given). Anticipating, said fix charges to be relinquish off and S.T.B. will be restored instantly. Add-on:- S.T.B. hardware of Add-on subscription is now been used for Primary subscription. Add-on subscription (new, after digitalization compulsory) is subscribed since March 2013`mid (hardly one n a half month used, prior to set top box broken down), & have paid ? 1200/- (Rs. Twelve hundred- Only) for this add-on STB in March 2013`. Anticipating, said fix charges to be relinquish off and S.T.B. will be restored instantly OR kindly balance refund/surrendering ADD-on “advance subscription payment” & newly bought “add on S.T.B. price”. I am dejected with excellence of S.T.B. been supplied by 7 star, hereby beneath is particulars of S.T.B.’s been procure by me. (Payment receipt(s) for same never raise nor been given). I tried calling at “B.C. Vision” office for my grumble and narrated the same, but there is no “7 star” / “associate business partners” personal to attend to it acutely and understand the worth of subscribers hard earn money. BUT, workforce deployed is extremely rude & discourteous and care least to customer suffers. I am a Sr. Citizen, retired/ pensioner, Anticipating, said fix charges to be relinquish off and S.T.B. will be restored instantly, OR balance refund/surrendering of ADD-on “advance subscription payment” & newly bought “add on S.T.B.”. At 7 star website you assure; “Will there be any Complaint or visiting charges by the technical personal? No, Any kind of visiting charged for any complaint or troubleshooting will be absolutely of no cost.” Current Service Provider B.C. Vision; Since STB Introduce – by 2007 Approx. Sr. No. Make Connection Subscription Paid STB PRICE Problem Remark 1 UNKNOWN First PAID 2 Years Adv. Subscription NON Upgradable Discarded in Scrap 2 UNKNOWN First PAID Appx. Rs 1500 – 2000/- NON Upgradable Discarded in Scrap 3 TECHNOSAT DCR-3000 IR First PAID Appx. Rs 1500 – 2000/- NON Upgradable Retained 4 TECHNOSAT T-IR 7000C Second PAID Appx. Rs 1500 – 2000/- NON Upgradable Retained 5 RS-232 7001 USB First Till Sept 2013` Rs. 3500 NOT IN USE – Tuner card issue, Required Rs. 600, to Fix When Collected, Tuner card issue, When returned full dea

Anticipating, said fix charges to be relinquish off and S.T.B. will be restored instantly. OR Balance refund/surrendering of ADD-on & “advance subscription payment” & newly bought “add on S.T.B.”.

Complainant Information
name- latifa