I purchased a new compaq R201 monitor on 19/12/2012 from Ernakulam, Kerala. After six months it started to show horizontal lines. I called customer care No. 1800 114 772 and booked complaint with ticket No. CA1304431 on 17/10/2013. The executive promised one week and asked to contact the local dealer viz Redington over telephone No. 0484 3953200 (one Jini) after one week if no response. Nobody called me and therefore I called the local dealer. One Divya told me that they have not received the spare parts from HP and therefore not in a position to attend my complaint. Again called HP customer care who told me to contact the local dealer. I have been regularly calling the HP customer care and local dealer on all these days without any positive results other than false promises. I have sent them a legal notice by email on 04/01/2014 but no reply from their side. On 07/01/2014 they offered an old & defective monitor as replacement but I refused to accept the same being old and defective. Till date even after three long months nobody rectified my complaint. HP is not honouring the warranty obligations.(thankav@yahoo.com)

1. Replacement with new monitor of similar specifications. In addition Rs 5000 as compensation, or 2. Full refund of the original cost being Rs 6883. In addition Rs 5000 as compensation.

Complainant Information
name- thankav