Sir,
Sir,
With due respect I would like to inform you that I bought HP laptop (DV6-2155TX, SERIAL NUMBER–CNF0021KRP,and PRODUCT NUMBER—WK934PA#ACJ,intel i3) from GOYAL INFOTECH,purigate,IIT kharagpur,west bengal on 16th February 2010.
But within 2 weeks of its purchase it began to show numerous problems like daily freezing/hanging,charging problems,neither it could identify LAN network.The Laptop was submitted to nearest HP service centre for identifying the problem.The necessary DOA was done and it was said that there would be a laptop replacement because it had irrepairable fault in it but still now nothing has been done.It has been 7 months still now nothing has been done or said.As a student I am facing difficulties with my academics because of absence of my laptop.
The shop from where i purchased goes on making stories and has not yet given and promised a correct stipulated day when he would hand over me the laptop.I spend 56,000 rupees on it just for nothing.The shop is too adamant n reluctant to throw a light on.My college has started and am deeply depressed as its harming my academics.What should i do??Please suggest.

It was promised to be checked,replaced and delivered within a month but 7 months have passed by and now its end of September still now no necessary step has been taken.
Recently when I incurred about the same he claims that the dealer/seller from where he bought the laptop was not a trustworthy guy and he has betrayed the deal and so now he is at a loss.I asked for refund because I am just a customer.But he refuses the same and goes on asking for extra time.
I am greatly disappointed by the fraud the shop is doing with me.Its my earnest request to you is to look into
the matter and consider my problem and take fast necessary action.I think I wont be disappointed this time.

CASH/DD/CHEQUE RECEIPT NO. – 238 dated 13/02/2010
TAX INVOICE NO.- 1599 dated 16/02/2010
REPAIRING RECEIPT NO.– 504 dated 16/03/2010

DETAILS OF THE HP SERVICE CENTRE:
Rt outsourceing ,Vikas Building ,Louden street ,Kolkata

[Unit has been declared DOA on 08/04/10 and the unit along with the DOA certificate was collected back by the dealer on 10/04/10.
Case Id: 4612061254
Open Date: 3/19/2010 9:25:17 AM

Case Summary: JOB # 56523 // M/C HANGS // LAN CONNECTION ISUUE // BA

Please speak to the Dealer for replacement]

NAME AND CONTACT OF THE SHOP AGAINST WHOM I AM COMPLAINING:

GOYAL INFOTECH,
PURI GATE,
IIT KHARAGPUR-721302,
INDIA,
+919932481451
+919333359460

—
Regards,
DEBJYOTI BESRA,
3rd yr Undergraduate student,
Dept.of Ocean Engg n Naval Arch,
E2-113,
MEGHNAD SAHA HALL OF RESIDENCE,
IIT KHARAGPUR-721302
9732311185