Sir This is to hereby bring to your kind attention that I had booked a car (i10 Grand Diesel Sportz) with Himgiri Motors, Durga Puri Chowk, Delhi, on 12th of September, 2013. At the time of booking they told me the waiting period is between 20 – 25 days plus they offered me a car immediately with a premium of Rs. 20,000/-. I refused to pay them the period by saying that I am willing to wait for 20 – 25 days rather than paying the premium. Then around 23rd of September I asked my DSA when I will be getting the engine / chassis no. The DSA told me that I will tell you when it comes. Then around 3rd of October my DSA call me told me that your engine / chassis number has come and he will communicate to me tomorrow. Then the next day my DSA had to leave for his home town due to some personal reasons. Then on 5th of October he messaged me Mr. Ravi’s (9910692201 working with Himgiri) number and told me to enquire with him regarding my engine / chassis no. Then for one day I tried to contact Mr. Ravi but I was not able to get through his number. Then I called my DSA and he told me that by mistake the Himgiri has got Orange car instead Black as per my order so if I want I can take the orange one but the black will take another 15 days. Here I would like to say that the Himgiri Motors do this as a practice to make extra money. Then I had a word with Mr. Ravi on the 7th of October and I was surprised to know hear that my car will come around the 20th of October. He told me very rudely that he had never committed for 15 – 20 days. Feeling furious about the whole issue I made a complaint in Hyundai Motors India regarding the same on 7th October (complaint no 1 – 445060250). The Hyundai people told me that I will revert to me within 48 hours. I AM VERY SORRY TO SAY THAT HYUNDAI MOTOR INDIA is NO LESS THAN THEIR DEALERS. I waited till 15th of October but there was no reply from HMIL (Hyundai Motors India Ltd). Then I tried to escalate my complaint again on 15th October (complaint no. 1-469309276) again I got the assurance that someone will call me within 48 hours. Then I waited till today i.e. 18th October 2013 but I got the same answer. Then I called up the HMIL customer care manager (Ms Aparna) on 011-66379909 / 66379500. She also tried to say the same story which I was hearing from them for the past fortnight. Then I asked Ms Aparna why nobody called me, she told me that since the matter got resolved with the dealer so we didn’t call you. MY QUESTION WITH MS APARNA WAS THAT WITHOUT MY (THE COMPLAINANT’S) CONSENT HOW CAN HMIL CLOSE THE COMPLAINT? IT IS JUST LIKE A JUDGE ASKING THE ACCUSED CONSENT TO CLOSE THE CASE. MY MAIN CONCERN IS THAT DEALERS OF HYUNDAI MOTORS KEEP DOING THE MONOPOLISTIC ACTIVITIES AND HYUNDAI MOTORS KEEP PROTECTING THEM AT THE COST OF THE CUSTOMERS. Your quick responses in this matter will he highly appreciated.

MY MAIN CONCERN IS THAT DEALERS OF HYUNDAI MOTORS KEEP DOING THE MONOPOLISTIC ACTIVITIES AND HYUNDAI MOTORS KEEP PROTECTING THEM AT THE COST OF THE CUSTOMERS.

Complainant Information
name- tiamonga