First of all they fetched my number without any reason. Given me back number in postpaid for which I did no. of mails, don?t know how many no. of times I went to idea center & don?t know how many times I called to customer care. Totally waste of time That was literally harassment & torturing. I started using postpaid they started charging me unfair charges. For which i did no. of mails, don?t know how many no. of times I went to idea center & don?t know how many times I called to customer care. Totally waste of time Again harassment & torturing Then after i wanted to go prepaid They dint supported keep me waiting for days. So I made decision of porting out. But now I am asking for my credit balance. THEY made me wait for long time. Even in mails they said i will get cheaque in 15 days. In idea center also it was said that i will get under 45 days of porting out. But now they are saying. I am copying as it is from mail. “We wish to confirm that surplus amount of Rs.602/- is available on your number due to re-rating of bill. Hence, as per company guidelines we are unable to refund the same as it was not due to payment or security deposit available on your number.”

Complainant Information
name- Rajpal