Complainant: Shri Sambhu Das Mukherjee,30/A/1 Dr. P.T.Laha Street,Rishra,Hooghly,Pin-712248(Tel No. 033 26728236, Mob- 9477527170) Complaint against: I.F.B. Industries Ltd. 14 Taratala Road, Kolkata – 700088 Reasons: DEFICIENCY IN SERVICES UNDER 2 YEARS ANNUAL MAINTENANCE CONTRACT (AMC) NO. 16067 DATED: 23.03.12 ENDING ON 29.03.14 ON IFB AUTOMATIC WASHING MACHINE (ELLENA) My IFB Washing Machine (Ellena) after expiry of warranty is under AMC with the company expiring on 29.03.14. The machine went out of order and complaint no. 11716728 was lodged on 23.10.13. through ph no. 18604255678. The office assured for redressing the complaint within 48 hrs. On 15.11.13 however a mechanic came and left without doing anything but broke the pipe of my toilet-flush-pipe which I had to repair. The asked me to contact Mr.Kaushik Sarkar (Sr. Manager, Kolkata Office) provide me tel no. 7439408741. My efforts to contact proved futile rather he didn’t receive my call but on 28.11.13 send a SMS “I’m unable to receive your call will call you once I’m free”. Unfortunately he didn’t. One mechanic came on 11.12.13 and repaired temporarily without any spares-vide their job no FAS C001/2133. On the following day the machine again went out of order – complain lodged under no 12025911 (12.12.13). On 26/12/13 two mechanics came and said some spares required and will come within 4/5 days which yet to be materised. My last tel. to Bangalore office 1860 4255 678 on 07.01.14 – gave me the assurance will be positively attend within 2 days – which again remain dark. It would be observed from the above that • IFB Industries Ltd. has violated terms of contact of AMC and I’ve been denied of services. • Only false assurance and harassment as against their telephonic tape voices – in English & Bengali • Ignoring telephonic calls by Kolkata office • Adopting dilly-dally techniques by the company to cross the AMC expiry date.
Immediate repairing of machine Or To provide an automatic washing machine (same model) with warranty immediately Or To provide compensation of Rs. 75,000/- and to provide any other relief as you deem to fit.
Complainant Information
name- saurabhmukherji