Hi, I ordered a phone for my brother on 13th Dec 2013 (invoiced on 17th Dec Order ID 21305496), which when delivered on 21st Dec was having a faulty screen. My brother immediately informed me and we contacted back Infibeam on same day. They asked us to wait as their ‘concerned team’ will get back to us. We kept following them over phone, on 23rd they asked us to send the photos and videos of damaged item which we immediately did. However, they didn’t get back to us until 26th and that too after so many calls and mails to them in meantime. They asked used to get a DOA letter from any Micromax service centre. It was a hassle for us but we agreed to go to the service centre asap. Service centre said they will do their standard inspection and send the report to get the DOA approval from their HQ and come after a day to get the letter. After 3-4 rounds to the Service centre, they informed the DOA cannot be issued as it can be done only within 7 days of invoice date and not delivery date as earlier told to us by Infibeam rep. We got this thing in writing from service centre and then asked Infibeam to look into this. Again after so many calls and emails for 6-7 days they finally sent someone to pickup the faulty phone on 6th Jan 2014. We were feeling Now after more than 40 days of placing the order, on 25th Jan 2014 they called and said either we take the same phone repaired or store credit after deducting 20% of what we paid. The reason they give is because the phone had the warranty seal broken, which of course happened because Infibeam asked us to take the phone to the service centre for DOA letter which had to follow their standard procedure for inspection for Dead on Arrival Letter. During the whole episode Infibeam shows irresponsible behaviour. They have no respect for their own refund policy published on their website and are not at all prompt with their actions. The internet has lot of people complaining about their bad customer service. Please let me know if more details and additional documents are needed.

Although we wasted lot of time and energy, and money in going through their torture, I just want my money back (Rs. 6884) and additionally request a heavy penalty on them. Their option of getting the same phone repaired is unacceptable because we could have done that thing without even contacting infibeam as Micromax service cetnre would have done that for us because the handset is in warranty. You don’t pay a price for new phone to get a defective one and that too after more than 1.5 months. Their another option of store credit worth 80% shows they do agree the phone is not worthy of new phone. Apart from having a value this less, the time they took in offering a solution was more than 1 month from when we informed them of the issue. They don’t at all feel sorry about all this and instead tried to blame us for letting the micromax service centre guy open the phone for inspection.