With respect to your email regarding the IRCTC TDR amount to be refunded. Sir, i have booked an e-ticket with PNR no. 6437631805. The date of the journey was 16-Feb-2015 from Raipur at 12:40 PM, which is the departure time from Raipur. The amount i have paid for 3-AC was 1472.47. Due to some reason i was unable to travel, so i had to cancel the ticket, since the chart was already prepared i filed online TDR at “16-Feb-2015 05:26:42 HRS” Now today i am getting an email regarding the refund of cancelled ticket.
It says that amount “725” has been refunded, which is wrongly calculated and against the refund rules namely Ministry of railway notification new delhi dated 6th june 2013. According to the file Amendments_RefundRules_2406.pdf, Rule 7A, which is related to the cancellation of e-ticket, in which sub-clause (2) says that “in case of confirmed e-ticket refund shall be granted in accordance with rule 6”. Sub-clause (b) of the rule 6 says that “if the ticket is presented for the cancellation between forty eight hours upto six hours before the scheduled departure of the train, cancellation charge shall be twenty five percent of the fare”. I have filed TDR online at 16-Feb-2015 “05:26:42 HRS” the scheduled departure time was 12:40 PM, that means there is difference of 7 hours, 13 minutes and 18 seconds, which is inside of “upto six hours” of said Rule 6 (even if i take source departure time it will be inside the bracket given in the rule 6). Accordingly the deduction amount should be 368.11 Rs.only and the rest amount which comes out to be ” 1104.35 Rs ” should be refunded. Kindly please look into the situation and provide the necessary input from your side and do the needful, as i am a student, this is a big amount for me. Thank You. Attached : Please look into the Refund rules file, which is attached.Also find the TDR filing date and time and e-ticket. PS. Please also note that when one searches for the rules for the cancellation one gets many link like this which says same about the refund :http://www.services.irctc.co.in/beta_htmls/refundrules.html
Email Id: devthespykar@gmail.com