We had bought GC-B217BPJV model side by side refrigerator on Feb, 2012. We started having problem in Jan, 2014 where the refrigerator stopped cooling.

We registered a complaint RNA140203052590 on 01st week of January, 2014. LG Team first attended the case post 3-4 days after multiple calls. The engineer spent almost 3-4 hours and replaced coil, refilled gas etc. and took a charge of Rs. 3370/- from us.

Refrigerator worked for couple of days and then again the same problem. Ice will not form and remain in liquid form. We made several follow-ups to the engineer:

Fayaz
His Supervisor Chandrakanth

After several (at least 50 calls), Mr. Fayaz came again and spent another 2-3 hours and did the same thing except replacing coil. At least that is what he mentioned, since he was reluctant to speak to us.

And guess what, after couple of days same problem. The follow up episode started and this time we would have mad 100 calls and finally one day the LG team came and took the refrigerator for a repair. They mentioned that they will return it post a week.

Again called multiple times and every time we were told that the refrigerator is on observation. Then they did not have enough men to carry the refrigerator back to our house which continued for almost 2 weeks. Then finally one day we get the refrigerator back. Now after 3-4 days after the receipt, we are having the SAME damn problem. Today it is 10th March and the problem which started on 01st Jan is still existing.

Now we are at a stage where we cannot take it anymore. I will go to any level to ensure it is addressed. The first attempt is by sending this email.

Frustrated Customer
Regards
Premnath Anand

Global village, RVCE post, Mysore road
Bangalore – 560 059, India