Dear Sir, My name is vinoth kumar. Working in Tirupur. I had booked the bus ticket from tirupur to chennai on 28/07/13 online using my debit card through makemytrip. But the process got failed but the took the amount of Rs.650 from my account and sent the email as follows, from: admin@makemytrip.com to: vinosivlin@gmail.com date: Sun, Jul 28, 2013 at 2:27 PM subject: Failure booking for NU27010934431293 (Tirupur-Chennai) mailed-by: makemytrip.com Dear Customer, Your payment has been processed; however the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a fluctuation in the connectivity with the supplier’s reservation system. The MakeMyTrip Booking ID for your transaction is NU27010934431293. Your payment of Rs 650.0 has been sent for refund processing and the same will be processed within the next 2 business days. Since this happened because of a temporary error you can try again and make a fresh booking on our website. We regret any inconvenience caused. Team MakeMyTrip Postal Address : MakeMyTrip India Pvt. Ltd. 243 SP Infocity Tower A, Udyog Vihar, Phase -I, Gurgaon – 122016, Haryana, India Because of emergency i tried for booking again in their same website. But the same thing i got again as follows and took Rs. 650 from my account. from: admin@makemytrip.com to: vinosivlin@gmail.com date: Sun, Jul 28, 2013 at 2:37 PM subject: Failure booking for NU27010934431427 (Tirupur-Chennai) mailed-by: makemytrip.com Dear Customer, Your payment has been processed; however the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a fluctuation in the connectivity with the supplier’s reservation system. The MakeMyTrip Booking ID for your transaction is NU27010934431427. Your payment of Rs 650.0 has been sent for refund processing and the same will be processed within the next 2 business days. Since this happened because of a temporary error you can try again and make a fresh booking on our website. We regret any inconvenience caused. Team MakeMyTrip Postal Address : MakeMyTrip India Pvt. Ltd. 243 SP Infocity Tower A, Udyog Vihar, Phase -I, Gurgaon – 122016, Haryana, India Finally i did not get the ticket and i went by three different buses. i called their customer care and complaint regarding this and they said my amount will get refund within 2 working days. now its happen more than 6 working days but still i did not get any refund. i called their customer care and they transferred for many departments. every transfer i had waited for 5 to 10minutes. finally they said it will get refunded within 7 working days. i got more frustrated regarding this issue. because of their delay i cant apply for my bank exam. I request you to please take a needed action against these cheating fellows. Kindly do me the needful. Thanking you Vinoth Kumar S 9042934143
My debited amount refund and pay for my frustration.
Complainant Information
name- vinosivlin