Dear Sir, I booked my travel from Delhi to Amritsar with Makemytrip. I made an online booking – NF2204030921647. I reached Delhi Airport on 18 Apr 14 at 6:30 pm and went to Airlines for Check-in. Then they mentioned to me that the tickets i hold are wrong and the flight for which I was booked left at 4pm i.e. preponed. And they proposed me to travel by 2am flight in the midnight whereas my family was waiting for me at Amritsar airport already. I asked them to provide me the tickets for the earliest available flight i.e. Air India flight which departs at 10pm but they refused, then they asked me to cancel Jet ticket and do counter booking for AirIndia. So I had to book the Air India flight by paying additional 2-3k Rs. When I reached home and tried to find out regarding the below mentioned flights I found that none of the below mentioned flights travel on Delhi – Amritsar route. So I had to talk to makemytrip team for my Asr- Del Flight as that was fake too and I wanted Air India 11 am flight on 28th Apr I tried convincing makemytrip but they failed to provide me the Air India flight and they proposed me to travel by 28 Apr 14, 02:00 am Jet flight, due to all this I had to book AirIndia flight myself by paying 10k additional fee. during all this makemytrip was never supportive. The most depressing part is the flights they gave me are traveling altogether different routes: 9W306 – Actually trip is Del-BOM S2 3643 – S2 3643: Kolkata – Jorhat Instead of telling the truth makemytrip team mentioned the flights got rescheduled and I wonder how at the same time both inward and outward flights can be rescheduled for hours without any prior notification to the customer Del-Asr Fri, 18 Apr 14, 20:55 hrs Jet Lite S2 3643 Asr-Del Amritsar Mon, 28 Apr 14, 10:05 hrs Jet Airways 9W 306
Since they have mentally tortured me. Lied to me. No cooperation. No prior intimation that we gave you wrong tickets or flight reschedule. After requesting for the compensation multiple times they rejected all my complaints. I want to put a case of 2 Lakh INR for the 420 and mental harassment.
Complainant Information
name- nancy e-mail nancy.kalsi@gmail