My confirmed city taxi request (No. 73021959 booked 6 hrs in advance) was cancelled at last moment without any notice / alternate arrangement. I was left stranded at the railway station at 12:30am for my travel to Gurgaon causing deep inconvenience to my family given the odd hours.

I just got a cancellation message at 11:50 for my cab at 12. Leaving me no time to arrange a substitute. I tried reaching Ola call center multiple times but no body picked my phone instead I received automated sorry responses. There is no easy way (including prepaid) for night travel from delhi railway station to Gurgaon, causing me to deal with mental harassment by all black taxi hordes at the the station. Sensing my desperation I was made to pay 1500/- for 30km ride.

1.) Want to know what laws do we have for cancellation of service already promised at last moment. 2) I was a regular Ola Cabs user -I want an apology from the company & suitable compensation for my inconvenience.

Email Id: mgoyal.itbhu@gmail.com