I have ordered ‘Moser Professional Electric Shaving Trimmer -3 Years Warranty’ (Order ID:9659661). I have received the shipment, but the product received is not the one that i ordered. The product that i received is ‘Jinghao JH4601 Hair Clipper’. Have contact TRADUS service and they have asked me to send the product back for replacement, and i have send the incorrect product as per their instruction. But no replacement or refund is done yet and not replying to my emails. They do not provide a contact number to contact.

The order and payment details are as follows Product details: Item Details Product Name : Moser Professional Electric Shaving Trimmer -3 Years Warranty Quantity : 1 Product Price : Rs. 581 Shipping Charges : Rs. 40 package charges : Rs. 2 —————————— Order Details: Order ID : 9659661 Payment Type : Net Banking Order Value : Rs. 623 Net Amount : Rs. 623 They have send me a cheap incorrect product against the one that i had ordered.

I want the correct product that i have ordered, if not i want the money to be refunded. This is real cheating, please take necessary actions against the company as they have been doing this to many people, who have lost faith and money in similar case.

Complainant Information
name- jijojoyk