I, Abir Mondal, 5/25 Shastriji Colony, Dakhnindari Rd, Kol-48, WB , India had purchased 6 AC for my Office from SALES EMPORIUM, ULTADANGA BRANCH. I had paid about Rs.25000.00 for the installation of the same to the authorized service people of PANASONIC, in the month of December 2013. Now , after 4 months when the time came for the AC s to be function 3 of my AC s seized to do so. Now when lodged a complaint with the service center, they came in & worked on the 5 AC s & told one of them had leaked Gas & the installation was not done properly the pipes leaked. So when I asked them to fixed the same, they said that since the installation was not done by them, they cannot get it done. Since the installation was not done by them, they are not going to touch anything whatsoever. Sir, if I may, pls understand it is my place of work, so I had been lodging complaints to the Service Center on their customer care, it has been over a month I have trying to get in touch with them. But no result whatsoever. Pls also note that during installation they were the ones who suggested & put the outdoor unit & they had used their tools, appliances & what ever needed to get the installation done, for which they demanded Rs. 25000, which I paid them. Now they are telling me to arrange a stand outside my office to get to the outside unit, or else they are not going to work. Now how on earth im supposed to do it, nor do I have any stands or tools to do so. So, sir request you to please help me to get it resolved. Today these things are happening with me, it may happen with any common man…

Just need the AC To get fixed & start working….

Complainant Information
name- avhijoe e-mail avhijoe@gmail