Dear Sir/Madam:
Good afternoon.
I have several ongoing issues with your esteemed organisation which are as
listed below. I need to put it into one mail so that it will be easy to
comprehend and understand to other parties who may be invloved in this matter
1. I had paid a refundable deposit for international roaming in the month of
February 2009 for the number 9741354552. Upon my return from Dubai I had
requested for refund of the deposit. I have several ackinowledged letters as
well as emails to support my statement. Till date this has not been resolve and
the amount paid has not been refunded.
2. I had again in the month of February 2010 paid a refundable deposit of Rs.
4500 for activation of international roaming, for travel to Europe, on the
mobile number 9741354550. The roaming was not activated and no reason has been
given for this up until now. Instead, without my permission my April 2010 bill
amount has been adjusted. Please note that one of your cusotmer care
representatives called me and informed me that a cheque for Rs. 4500 was being
mailed to me and I have a record of this. I was utterly surprised to hear that
the bill has been adjusted without my permission. When I called 121 to enquire
about this matter, i was told to hold the line and the call was disconnected. I
called 198 and wa again disconnected.
3. I was billed for internatinal SMS’s in the past month and the current month
for the number 9741354550. I again called customer care and told them that all
SMS’s sent were to local numbers and not to UK, country code 0044. It is
elementary that you cannot send SMS’s to local numbers by prefixing 0044. This
can be proved in any forum and am prepared to do so. However, I have paid the
full bill amount under protest as I do not want to default on payment.
4. I have been complaining about poor connectivity for numbers 9741354550,
9741354551 and 9741354552 since ages. Nothing has been done about it. I get a
SMS message that the matter has been resolved. I have all the SMS’s stored as
proof.
There appears to be a pattern in all the events in the matters outline above.
It seems I am being victimised for making genuine complaints about the utter
lack of responsibility on the part of your organisation. This is a matter of
gave concern as cusotmer rights have to be honoured and protected.
With best regards.
Dr. Vijayshankar
56, Emerald Enclave
Behind Infosys Technologies Limited
Belavadi Post, Mysore – 570018