Dear Sir, Reliance broadband was being used by me since a long time but due to dis satisfactory services, I requested for disconnection on their helpline which is the only medium they have given to the consumer for all complaints. On their helpline number it takes hours to get through. However being patient enough I had explained to them on 8th August 2014 for noting my request for disconnection and I had also requested them to give me a complaint number by SMS but they did not give any number. Thereafter I again contacted their helpline on 18th August and again requested them to note my disconnection request and give me complaint number. Again no number was sent to me although it is their standard procedure to send sms complaint number. After that, I again contacted their local Number (Lucknow) office at 93356600xxx (Mr. Vivek Verma) who finally arranged to have my disconnection done on 8.10.14 as per receipt with me. Now I have receive their bill no. 284689439056 dt. 23.10.14 for Rs. 861.70 in which they have charged me for services in full August, full September and part October, 2015. According to me there should be no charge for August, September or October but on calling them again in October today they have refused to listen to anything and advised me to make the full payment of Rs. 861.70. My Connection ID is 316136988205 in Kanpur in the name of Prahlad Sutwala. Please look into the matter at the earliest and provide relief to a harassed consumer. the question is not whether I can and should pay this small amount but the question is why? In case you cannot help me, please advise accordingly immediately so that instead of fighting with the company, I will assume that the government is also helpless and will pay up the amount silently as is the destiny of the Indian consumer. Needless to add that all their bills for at least 4/5 years during which their connection was used by me, have been paid consistently even up to August 2015, without a single default. Prahlad Sutwala 24.11.14
Email Id: prahladsutwala@yahoo.