was in need of 3 sims to interact with me and my employees. I approached Mr. Mohit Magnani (Sales Person) of Reliance Communication with my need of postpaid CUG connections in the name of “the Hygiene Tadka” . He told me that for CUG connection I had to purchase 5 sims. I explicitly informed him that I do not need sims more than 3 in no. He insisted me to apply for CUG connection for 5 sims and assured that I will receive bill only for 3 sims. On his assurance and representation, I applied for 5 sims. Mr. Mohit handed over me 3 sims bearing contact no. 8817133311, 8817233311 and 881763331.However when I received first bill in October 2013, I found that I was also charged for additional two contact no. 7805812340 and 8251012340.

I contacted Mr. Mohit with my grievance; he asked me to pay the billing amount and assured he will get the additionally charged amount adjusted in the next bill. Therefore, I paid the whole billing amount. However, when I received 2nd bill in November 2013, I again found that the additional charge was made for those two nos. and no adjustment made as assured by Mr. Mohit. Since them I am continuously following up with Mr. Mohit Magnani, Mr. Sharad Verma and Reliance Customer Care with my grievance. Every time I am asked to pay the billing amount and given assurance that the additional charged amount shall be adjusted in the next bill and mistake shall not be repeated in future. From October 2013 to March 2014, I have paid the bills of Reliance which also include additional charges for two nos. 7805812340 and 825101234. Sometimes I also had to pay the bills after due date as the Reliance team responded very late. Consequently, Reliance also charged me with ate fee which was solely due to their fault. From April 2014 I have stopped paying the bill as my grievance is not being settled. Services on nos. 8817133311, 8817233311 and 8817633311 have been suspended. I have also written to Reliance on 09.05.2014 to redress my grievance which was duly received by Mr. Animesh Bajpai (store manager). I have wasted my lot of energy and time and it has been resulted into mental sufferings. Recently I have come to know about this website by one of my friend. I request you to mediate and redress my grievance.

Additional charges in the form of monthly rental and applicable taxes thereof for nos. 7805812340 and 8251012340; Payment of Late fee due to late response of Reliance team. Mental sufferings

Refund of additional payment made for 7805812340 and 8251012340 with taxes paid. Deduction of additional payment charged for these two nos. in the unpaid bills. Refund of late fee paid so far. Compensation for mental sufferings.

Complainant Information
name- thehygienetadka e-mail ansh20jain@gmail.