I bought a Lenovo Y510 series laptop from Eastern Logica Infoway Ltd. Kolkata on 7th July 2008 for my son. During the time of purchased an extended warranty of 1+ 2 years along with it. As per guidance of the Dealer “Eastern Logica Infoway”/ Kolkata I registered the details of my purchased through net and received the extended warranty reference no. RED3149412366796 only without any further instruction from Lenovo customer care 8th July.2008 .

During the warranty period the hinges of my laptop was suddenly broken on 11.07.09. and I contact your service center at Bangalore but they have not accept my warranty and they told that it was a physical damage . They charge for replacement and repair of Rs.7000/- and I had to purchased 2 years warrenty at a cost of Rs.6999/- along with it (Ref No. lenovo 3000Y/G/U 2 year MA CCR-NBD 46D4844).

There is a big problem of the hinges particularly in this model. I have seen that this type of problem is not only faced by me the many other customer who purchased this Y510serial laptop of lenovo. It may be designee or manufacturing problem. Please see the link below.

http://forum.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/Y510-Hinge-Problem/m-p/130315/highlight/true; jsessionid=6A822AE363CD5BA6EF379DF95F5E3BC6

Lenovo is one of the world famous company who is manufacturing Laptop/Desktop .I chose that Y 510 lenovo make model with goodwill but we are very much depressed in this issue as the same problem is occurring time and again which creates in handling the same. My son is a student of MBA and he has to submit the final project within a short period. Without laptop it is not possible to submitt the project to the company in time . He is using the said laptop as desk top due to hardness of flap and make noise during closing.

Hence I would request to forurm please look after the matter for replacement of the laptop by the LENOVO urgently or cover the hinge problem under warranty without treating as physical damage.