Retail Shop – Low quality cloth delivered

Bill No.: 5679 I had visited the store on 13th Jan.2015 to see lehengas. That lehenga has an off-white/cream/beige sort of a lehenga, costing Rs.25,000/-, with very fine and neat embroidery work on it. And the velvet choli also had full embroidery, both in the front and on the back. When I asked the salesman if I could take a picture of the same, he refused, saying we do NOT permit photography. The choli was black in color (black velvet) and I did not want black. But the salesman said, that is not an issue. He also showed us the shade card, and asked us to pick any color, and i ordered magenta. He then called the tailor to take the measurements. He told us he would deliver the same on 24th Jan.2015. He asked us to pay an initial deposit of Rs.10,000/-, which we promptly paid. So, we went to the store on 25th Jan2015., he took out a shabby lehenga from the bundle. That lehenga, looked no where even close to what we had ordered. He asked me to try it on, and when i did, the choli did not fit me. When the same tailor was called, he re-took my measurement and said that the stitched choli was a good 2.5inches tight. Moreover, the embroidery on the full dress was not the same (against what was shown to us). The look, finishing, quality of the full lehenga was totally low quality, shabby and unlikable. All in all, firstly, it looked nothing like what was shown to us, and looked like another piece – not even a piece stitched for me as per my measurements. When we raised our concern, they started misbehaving, that this is exactly what was shown. When we asked them to get that piece, they said, its no longer available. And then they started saying, show us the picture of the sample, and we will show you that it is the same, whereas they themselves had refused to allow us taking a photo. They also refused to return our advance. They have cheated with us, and are not even returning the advance money paid.

Email Id: write.to.rg4@gmail.

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