Dear Mr. Saraswat,

This is Sunil Kumar Bansal from Samsung customer experience team. With the reference to your email and our telephonic conversation with you and service centre we are coordinating with the service centre for resolve you issue. We request you to allow us some more time on this.

Thank you for patronising Samsung Product and contacting us. We appreciate your support and patience and assure you of our best services always.
With warm Regards,
Sunil Kumar Bansal
Samsung India Electronics Pvt. Ltd.

Reply by Consumer to Samsung Team
Respected Consumer Disputes Redressal Commission,
Karnataka/West Bengal.

I am writing with regards to the services I am getting from Samsung India. I bought an AC on Jan 17th 2012 in Kolkata (Model AS182SGD).

I stay in Bangalore and this product was bought for my family use in Kolkata. It worked for first year and in April 2013 it started giving problem pertaining to condenser/compressor and was repaired with Compressor being replaced. I paid approx 5000 INR for that service.

Now in Apr 2014 the same problem has appeared and on contacting the Samsung service center we have been asked to pay ~8000 INR. After much persuasion Mr Sunil Bansal (CC’ed in this Email – one of the reps of Samsung India) offered 50% waiver. We agreed to that over 9 days back and still the AC has not been repaired nor there is any information.

I have been trying to contact them through Emails/calls still no satisfactory response has been received.

Since the AC unit has been giving problem from the very beginning I asked for a replacement, which Samsung has declined. I requested to speak to some senior manager in Samsung, no response from them about that too…

Earlier today, I called Mr Bansal and was told he is in a meeting. He told that he would call me in next 5-10 mins. Its is over 4 Hrs and still waiting for his call/update.

Seems Samsung has cheated me by selling a defective product, request you to help me get the machine repaired or replaced at the earliest. My 6 years old daughter is suffering in this summer because of a broken SAMSUNG product.

I would have no other option left other than going to Consumer Court if this is not sorted by Friday (May 16th 2014).

Thanks & Kind Regards
Amit Saraswat