BASED ON THE ADVERTISEMENT BY SAMSUNG ABOUT LAPTOP-TAB-OFFER I PURCHASED A SAMSUNG ULTRA NOTEBOOK COSTING Rs.42000/- FROM M/s. SELFRIDGES, M.G.ROAD, COCHIN 16 ON 15.06.2013. ACCORDING TO THE OFFER THE CUSTOMER WHO PURCHASES A SAMSUNG LAPTOP HAS TO AVAIL THE OFFER FROM ESTORE SITE OF THE COMPANY BY UPLOADING THE IMAGE OF THE INVOICE OF THE PRODUCT WITHIN 15 DAYS OF PURCHASE AND HE WILL GET A DISCOUNT COUPON WHICH HE CAN ENCASH TOWARDS PURCHASE OF A SAMSUNG TAB COSTING Rs.16000/-. ACCORDINGLY I UPLOADED THE IMAGE IN THE SITE AND AFTER NEARLY 8 DAYS THE CLAIM WAS REJECTED SAYING THAT THE INVOICE WAS INVALID. ON CONTACTING THEIR TOLL FREE I WAS ADVISED TO AGAIN UPLOAD THE IMAGE WHICH I DID ON 30.06.2013. AGAIN ON 17.07.2013 I WAS TELEPHONICALLY INFORMED THAT MY CLAIM FOR AVAILING THE OFFER WAS REJECTED AS THE INVOICE DID NOT CONTAIN THE SERIAL NUMBER OF THE PRODUCT. THIS IS NOT THE FAULT OF THE CUSTOMER AS THE DEALER HAD TO PROVIDE THE REQUIRED INFORMATION IN THE INVOICE WHICH THEY DID NOT DO. HENCE THE DENIAL OF THE OFFER TO ME WAS NOT JUSTIFIABLE.

I HAVE SUFFERED MENTAL AGONY AND HAVE WASTED MY TIME AND ENERGY. I HAD PURCHASED THE PRODUCT IN GOOD FAITH WHEN THERE WERE BRANDS EVEN TOUCH SCREEN MODELS MUCH CHEAPER THAN THIS MODEL. HENCE I REQUIRE A DAMAGE OF Rs.20000/- FOR THE MENTAL AGONY SUFFERED BY ME

I HAVE SUFFERED MENTAL AGONY AND HAVE WASTED MY TIME AND ENERGY. I HAD PURCHASED THE PRODUCT IN GOOD FAITH WHEN THERE WERE BRANDS EVEN TOUCH SCREEN MODELS MUCH CHEAPER THAN THIS MODEL. HENCE I REQUIRE A DAMAGE OF Rs.20000/- FOR THE MENTAL AGONY SUFFERED BY ME

Complainant Information
name- ramesh63