SBI – refund of failed transaction

I tried booking tickets twice , but inspite of ticket not booked i was charged n my refunds are not being provided in spite of BOOKMYSHOW helpdesk asking me to contact bank. I mailed SBI my bank statement

balance deductions of two failed ticket bookings… on 19th sept and 29th sept

my refunds only as soon as possible.. and punish them if possible coz they say they refund by 10 working days of failed transaction.

Complainant Information
name- MONSAN

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