ShopClues.com – Product received in damaged Condiction Bad Packing

I received delivery of my order ShopClues.com # 27111061 today (Swastik Ganesh Code: 1274638 Merch Ref: Swastik Pooja Archana)which i found to be damaged when i opened it. One of the really bad packing i seen. They did not pack the item with bubble coating.
Its broken. It was a gift for my parents anniversary and now due to their procedure i wont be able to give it time on 28th Nov. All help appreciated.
return request number is 1484006 raised.I would like a replacement ASAP

Email Id: amol.virkar@hotmail.

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