Very worst customer care for refund of order cancellation. No refund and no reply for a month. My Order id: 1095279082 My compliant id: 2491319 My refund for 10g gold coin order pending for a month. I have filed a case with snapdeal customer care on 8th jul 2013 for cancellation before shipment. Today date is 6th Aug 2013. But so far I have not got the refund. The reply I got from snapdeal CC on 8th july is pasted here for your reference. “Snapdeal, Jul 08 05:27 pm (IST): Dear Vasanth, Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. We have forwarded the request for cancellation and the order will be cancelled in the next 3 business days. In case the courier attempts delivery in this course of time, request you to please refuse the delivery. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add help@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards, Snapdeal Helpdesk” I have mailed them back after I have refused the courier on 11th july 2013. I have not got any acknowledgement from them for the mail. I have reminded them about the refund multiple times through their customer care email help@snapdeal.com and phone number 9212692126. But all my efforts went in vein. They have never replied for my mails. For all my calls they said they forwarded the issue to the concerned department. But I have not got any mail or call or refund from them so far. one month delay to cancel an order and process refund is noway acceptable by any standard.
Need a total refund of Rs.38093. This is towards refund of the gold coin amount of Rs.26893 + credit card interest rate of Rs.1200 + Rs.10000 towards causing loss of mental peacefulness and loss of my time. If this is not provided on time I am ready to drag snapdeal.com to consumer court and face them there. I have all the mail records and call records of the communication with snapdeal.com.
Complainant Information
name- Vasanthakumar