I ordered a laptop lenovo G500 59 412154 Laptop (Core i3 3rd Generation 500 Gb 4 GB 15.6 Inch Windows 8.1 Black from Mohit Infocom via snapdeal.com and made the payment of Rs 28572 on 29.08.2014. On 04.09.2014 received the laptop but it has some minor problem in optical drive. so i tried to register the laptop with lenovo to avail the warranty service. but lenovo customer support kept on saying the laptop is bought in UAE so i can not get the warranty cover in india. i kept on conveying this message to snapdeal and then to mohit infocom also via email and phone calls. initially they denied about UAE connection but when i demanded the original invoice from the dealer they provided me a invoice which says the laptop with the serial number is bought in UAE by Mohit Infocom from Achievers Computers Ltd. i said that to snapdeal, they asked me to get a dead on arrival certificate from nearest lenovo service center. lenovo service center denied to give the DOA letter but gave the reason in writing. on sending that message snapdeal said they will arrrange a replacement or refund. things keep getting delayed even after that so i had to send many emails to snapdeal. finally they picked up the laptop and said i will receive a replacement shortly. the replacement never arrived and after some days they cancelled the replacement order. finally after two months on 27.10.2014 i got back my money. even though i got the paid money back i want to raise the issue as i had to go through lot of trouble, financial loss (as of the interest on the money for 2 months, travel to service center, multiple phone calls to snapdeal customer care with long waiting time while holding on line etc) yet i did not get the laptop when i needed that most. they did not cancel my order in time, so i could not buy it from somewhere else. not having a laptop at that period incurred a huge loss in my side.
they can not really repay what we have lost, but at least i want them to understand the pain i felt by paying in whatever form for the damage they caused by mishandling the issue.
Email Id: avijitbio@yahoo.