product damage

i was purchase dvd but dvd not work when i cheked home.
i had complaint in phillips center but no reply last 1 month still i not recive any comunication call or msg by compny.

PURCHASE DETAL:

bill no SLF02A015030030251
TIME 1:03 PM
DATE 02/01/2012
PHILIPS BLU RAY DVDs BDP3000

SERVICE DETAIL

WORK ORDER NO :
9999830507477335

OPEN DATE : 02/01/2012

Regards,
Amit nayee
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