Dear Sir/Madam, I am an Indian National bearing UID No. 894195233950. I was working at M N Dastur & Company (P) Ltd. Engineering Center, 9 Mathew Road, Charni Road, Mumbai-400004. I booked my household goods with M/S Uttrakhand Packers (P) Ltd, H.O.: Plot No. 9, 90ft Road, Transport Area, Sakinaka, Andheri (East), Mumbai -400059
At time of booking they told me that they will deliver me the consignment within 31.06.2013, but till now I have no got my goods yet. After repeated contact (on these Mobile Nos. Yogesh:9773366455, Naresh:9773366444, Sameer:9773366445, Kundan:9004293197) I am not getting concrete response. I contacted them on 31.05.2013 only to know that I will get my goods on 05.06.2013. I contacted them on 05.06.2013 to know that I will get by belongings on 09.06.2013. When I contacted them on 09.06.2013, they told me that their truck is in between Maharashtra and Chhatisgarg border, they are facing some sale tax problem It is taking some time to clear, so they will inform me as soon as it is clear. When I contacted them on 09.06.2013 they said not to disturb them by contacting them repeated number of times, they will inform me as soon as the problem near border is solved. My consignment is vary small, amount of money paid for the consignment is small so work will be done according to amount paid, goods will be delivered in not less then a month. When I told them this will lead to mistrust and breach of agreement, they told me that I do not have any option left with me than to wait. I contacted them on 10.06.2013 to know that my consignment was dispatched from Mumbai only on 08.06.2013 and I will get my goods on 12.06.2013. I contacted them on 12.06.2013 to enquire about reason of not getting my goods, they told me that the truck containing my goods also contains goods of a medicine company, they will take their own time to deliver their goods, and they are at Bhellai now, they will go to Vishakapatman, deliver their goods their then they will go to Durgapur, deliver some other goods their and finally they will come to Jamshedpur to deliver my goods on 16.06.2013. They are not answering to my phone calls since then.
I am going through great pain; I and my family are living in great agony since we are staying without essential amenities, we are eating in hotel. Our daily expanses have increased many folds due to them. I do not have a faith on them; I don’t know weather I will get my goods back. I had even launched complain to National Consumer Helpline. My complain registration no is 468774. I came across your forum when I was surfing the internet. I saw many peoples have logged their complaint against Packers & Movers. I kindled a hope me to get a help from you. Please help me in this regard by giving me some legal advice and guiding me through future course of action. I know you will be good and kind to help me for which I shall be obliged to you.
Complainant Information
name- manoranjan333