I have purchased a Skybags trolley bag from Bigbazar, Hyderabad on August, 2012. It has a 3 years international warranty. I called the German customer service number (+912228791936) provided in the warranty card and they told me to contact VIP customer service via email (feedback@ vipbags.com; cs @vipbags.com) to have further details on the warranty service in Germany. I have problem with this trolley bag. I hardly used it since I purchased, but within 1 or 2 times of use the handle was broken and also the tires are badly damaged in such a way that I can not use it again. I wanted to have it repaired or replaced under warranty and contacted the customer service on the above email addresses given by the operator on the given phone number mentioned above. A lady from the vipbags customer service contacted me back asking for pictures of the damaged parts of the bag. I sent detailed photographs of the damaged parts on the bag and I had put the above 2 email addresses in CC of that email. It’s been 6 months since contacted me for the pictures and I didn’t get any response from her and not even from the other customer service representatives. I contacted again in March, 2014 asking for any update. Again, no reply. I am a student and currently I am studying in Germany and I am not able to take any legal action. So, I request you to help me in this regard.

I would like to get my bag replaced or repaired or my money back. I am in Germany now. I may not be able to take the back to their door steps to get it repaired. If there is any service center for skybags in Germany then I am happy to send it via post provided they will refund my postal charges. otherwise I need my money back. Thank you in advance. I am in Germany, studying Masters. So, If you want to contact me then please call on +491766343XX01. If a call isn’t possible and it is necessary to talk to me then please email me the contact details. I will call back on your given number. Thank you.

Complainant Information
name- dkodi e-mail dhanunjay.kodi@gmail.