Outgoing of My vodafone mobile number 9962521XXX was barred from 20/10/2014 14.00hrs onwards. Reason given by vodafone, usage exceeded credit limit of 1500. Just before call barring, received a sms informing that I have exceeded the credit limit. Subsequently received the ebill on the same day. Made a payment of INR 1715 from Standard chartered netbanking. Bank confirmed the transaction was successful. But vodafone informed that the amount got credited on 27/10/2014. During this time, my outgoing and mobile internet we barred. Later my bank made one more payment for inr 1715.16 through auto-debit without my permission on 27/10/2014 and the same got reflected in vodafone on 29/10/14. Between 20 October and 28 October made several attempts to convey my frustration of being denied services inspite of making payment. vodafone customer care did not care about my concerns.

Justice as per TRAI Guidelines. Waiver of rental and other charges for the call barring period.

Email Id: dhandayudhapani.murugan@gmail.