Dear Sir/Madam, I have a Vodafone (Kolkata circle) postpaid mobile connection. Please find my itemised bill for the month (6th April 2014 to 5th May 2014) attached in the form of PDF. My Vodafone number is +91-9836510xxx. In this bill, they have charged me for sending an SMS to a special number, which I never sent, which I have marked in yellow in the first, third and the last pages. Please be informed that I HAVE NOT SENT any such SMS to any such number. I have not sent a single SMS till date from this number after I have migrated to postpaid from the month of March. Hence, I requested them to adjust my bill and deduct Rs. 10 + tax charged due to Rs 10. Sir/Madam, even after my repeated requests and complaint lodging, they have failed to act. They go on saying that since the system says that I sent an SMS, they can’t do nothing. I ask them to connect me to their higher authority/reporting manager, but they always say that the person is busy and can’t take up my call. I have been lodging my grievance for almost ten days and they have not shown any sign of solving the problem. Sir/Madam, if I am paying a bill of around Rs. 400, shall I lie about Rs. 10? But I shall certainly not pay for the services that I have not used. They have not been able to solve this problem. Time and again and again I have been complaining them about this but they are not being able to solve this. Please look into this matter and direct them towards solving this problem. Since my bill due date is 24th May, 2014, they might charge me late fine for not paying the bill, as I will not pay a single amount till this is resolved. So I request you to direct them to solve this problem well before this due date so that I have a sufficient window for paying the correct amount. Thanks and Regards, Sauvik Das Mobile No: +919836510xxx
Send me the adjusted and correct bill with a sufficient window (at least one full day) to pay it without being charged late fine/or give a written assurance in e-mail saying it shall be adjusted in the next bill.
Complainant Information
name- sauvikdas e-mail sauvik.095@gmail.