bought a torch from the company on-line purchase portal http://www.grabasap.com (order no GRB40724 and Date of shipping : 2013-12-09 )by advance payment from their on-line payment gateway . The product delivered to me was dead on arrival. I contacted the company through email but they were to replace the faulty material. I want the material to be replaced with a new working one.

The product is unusable when it was delivered.

I want the material to be replaced with a new working one.

Complainant Information
name- mazusant