With reference to my complaint # 3100000 88588 registered on 2nd August 2013 in Xolo customer care (1800 30 100 104) against mobile XOLO Q1000 containing IMEI-1 # 911310200118116, I haven’t received the repaired handset even after 16 days. I submitted the faulty handset on 3rd August at Xolo collection point situated at Dwarka (Address: Red Marketing Services, Address – Plot No – 83, Patel Garden Extn, , Delhi). After submitting the handset, I haven’t received it even on 19th Aug. Even there is no timeline has been provided by the customer care team for giving me the repaired handset. I have fed up with the response of the customer care team.

Want the repaired handset ASAP and want an appropriate action against company for their bad after sales service.

Complainant Information
name- vineet2806